Hummingbird Customer Support
Customer Support Online 
If you have a valid maintenance contract, you can register for a WebSupport account.
WebSupport is our Online Customer Support community where registered users can download the most up-to-date products and patches, users can also create and manage their support incidents.
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Customer Support Resources
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Latest News!
- Introducing Online Community!
Join the Hummingbird Community and get access to a variety of resources on products from usage tips, help files, product release information, best practices, participate in Forum discussion and more!
For more information please go to Online Community
- Attention!
Effective October 10, 2008 the Genio support phone number for Europe (except UK and Scandinavia), Africa and the Middle East will be changed to:
Phone: +33 1 47 96 54 50
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Hummingbird announces the discontinuing of support for products version 10 and below
Effective July 1, 2008 Hummingbird has discontinued support for version 10 products. No further product development, enhancements, sales and support for the version 10 products will occur after June 30, 2008.
If you are affected by this change, please go here for further details and information on the Hummingbird Life Cycle Definition and Status.
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Hummingbird Connectivity™ 2008 product upgrades are now available for download!
Hummingbird Connectivity products can be downloaded 24/7 from our secured access site. Volume License Administrators (VLA) are capable of unlimited downloads of their upgrade products. If you are not the VLA, please contact your VLA to receive a copy of your Hummingbird Connectivity™ 2008 product.
To download your Hummingbird Connectivity™ 2008 products, please login to Customer Support Online, navigate from the "Resources" menu to select "e-Download Center".
For more information please review the e-Download Center FAQ - Users Guide.
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