The Business Challenge
Accurate and timely responsiveness to the public, commercial enterprises and other levels of government is a critical function of a government agency. The flow of information from the government to the public requires careful management of deadlines, content and process. Executives and responsible officials need to have a clear picture of the concerns and issues of the taxpayers, residents or businesses, in their jurisdiction.

Livelink ECM - eDOCS for Correspondence Management
An Enterprise Content Management approach to Correspondence Management allows business owners to establish a securely managed, indexed repository of all incoming and outgoing correspondence:

• Common issues and questions can be routinely dealt with by leveraging existing research and responses
• Specific task assignments and routings can be templated to map out typical workflows
• Correspondence containing personal or commercially sensitive information can be secured to avoid unauthorized access
• Significant responses and research can be declared as official records
• Search across line-of-business application and corporate repositories facilitates complete responses

Livelink ECM - eDOCS for Correspondence Management can provide the base repository by which issues can be tracked, trends analyzed and provide data for program and policy review.

View the Topic Sheet on Livelink ECM - eDOCS for Correspondence Management.